Shipping & Delivery Policy

1. General

1.1 Van Elvina, with operations at 1/1, Motiwala Complex, Nirala Bazar, Aurangabad, 431001, Maharashtra, India ("Van Elvina", "we", "us", or "our") manages and operates the e-commerce storefront www.vanelvina.com (the "Van Elvina Platform"). Through this platform, we facilitate the sale of premium women's intimate wear, sleepwear, activewear, and fashion accessories ("Products") to our valued customers ("you" or "your").

1.2 This Shipping and Delivery Policy ("Policy") sets out our rules and procedures for dispatching and delivering Products purchased through the Van Elvina Platform.

1.3 We provide shipping all over India. We partner with reliable, leading logistics services to ensure your orders are handled safely and that your delivery experience is as smooth and hassle-free as possible.

1.4 By accessing the Van Elvina Platform and transacting with us, you agree to be bound by the terms of this Policy. We recommend reading this Policy periodically. If you do not agree to these terms, please do not make purchases or transact on the Platform.

2. Terms of Shipping & Delivery

2.1 We coordinate with third-party courier services and delivery providers ("Logistic Partners") to ship orders. Once your package is dispatched and handed over to our Logistic Partner, we will share the tracking ID and carrier name with you via email or SMS. Our standard dispatch and delivery timelines range between 2 to 15 business days, depending on your delivery location.

2.2 While we aim to deliver nationwide, certain remote or unserviceable areas might have delivery restrictions. If a pincode is unserviceable, you will be notified at checkout before final payment.

2.3 To ensure successful delivery, you must provide accurate shipping information, landmark details, contact phone numbers, and address details. Van Elvina is not responsible for shipment failures, delays, or losses caused by incorrect, incomplete, or invalid delivery addresses provided by the customer.

2.4 Our Logistic Partners will make up to 3 (three) delivery attempts to reach you. If all attempts are unsuccessful and you remain unreachable, the order will be returned to our warehouse and cancelled. Any shipping fees incurred may be deducted from your refunds upon order cancellation.

2.5 Please note that delivery timelines are estimates and can occasionally be delayed due to unforeseen circumstances, including logistical disruptions, bad weather, strikes, or acts of God (floods, earthquakes). Van Elvina will make reasonable efforts to keep you updated on any delay, but we disclaim all liabilities and obligations to compensate for delivery delays.

2.6 Delivery executives are employed by our third-party Logistic Partners. While we expect professional conduct, their actions are beyond our direct control. Van Elvina is not liable for service issues, delays, or disputes arising directly between you and the delivery personnel. Any such issues must be resolved independently.

2.7 Once your order is handed over to the Logistic Partner, you will receive a tracking link. Tracking status accuracy is subject to the carrier's real-time updates and technical systems. We do not guarantee absolute real-time accuracy of tracking updates.

2.8 Our shipping and delivery rates are based on the order checkout value:

2.9 Standard shipping fees are non-refundable in the event of customer returns. However, if you receive a damaged, defective, or incorrect product, the shipping fee will be refunded in full after due inspection and verification by our quality control team. Risk of loss and product title pass to you upon successful delivery.