Refund Policy

1. Refund Policy Overview

At Van Elvina, with operations at 1/1, Motiwala Complex, Nirala Bazar, Aurangabad, 431001 Maharashtra, India, we want you to be completely satisfied with your purchase. However, due to the intimate nature of our products and standard financial regulations, refunds are subject to specific guidelines, terms, and third-party timelines.

2. Refund Eligibility & Returns Window

2.1 Strict 7-Day Return Window: Any product purchased from the Van Elvina Platform can only be returned for a refund within **7 (seven) days** from the date of delivery. Any return request initiated after this 7-day period will not be accepted, and no refund will be issued.

2.2 Intimate Hygiene Exclusions (Non-Refundable Items): Due to strict hygiene standards, we regret that we **do not accept returns, exchanges, or refunds on panties, briefs, pasties, stick-on bras, opened beauty products, or certain accessories**.

2.3 Lingerie Sets with Panties: Any lingerie sets or combos that include panties/briefs are **strictly non-returnable, non-exchangeable, and non-refundable** as a set or individually. No refund requests will be accepted for sets containing these items under any circumstances.

3. Refund Processing & Third-Party Service Delays

3.1 Refund Timelines: Once your return is received and verified at our warehouse, eligible refunds will be initiated to your original payment source (Credit/Debit Card, Net Banking, UPI, or Wallet). Standard refunds take **up to 7 (seven) business days** to process from our side based on the tied services.

3.2 Disclaimer on Third-Party Delays: Please note that Van Elvina relies on third-party service providers for payment processing (specifically our payment gateway partner, Razorpay), banking networks, and courier services. While we initiate the refund immediately after quality verification, delays in credit settlement can occur due to:

• Interbank clearing schedules or banking holidays.
• Network timeouts or technical glitches on the part of the payment aggregator (Razorpay) or UPI rails.
• Operational or logistical check delays in receiving the product at our warehouse from our reverse courier partner.

We disclaim all liabilities for interests or claims arising from bank processing delays that are outside our direct control.

4. Cash on Delivery (COD) Refunds

Refunds for orders paid via Cash on Delivery (COD) cannot be made in cash. COD refunds will be processed via UPI transfer or bank account payout to the account credentials provided by the User. The 7 business days timeline will begin from the date the return package passes our warehouse quality inspection and correct bank/UPI details are provided to our support team.