Fees & Payments Policy

Van Elvina Limited, having its operating address at 1/1, Motiwala Complex, Nirala Bazar, Aurangabad, 431001 Maharashtra, India (“Van Elvina”, “we”, “us” or “our”) is managing and operating the website www.vanelvina.com (collectively referred to as the “Van Elvina Platform”) through which it inter alia facilitates the sale and purchase of Women’s Intimate Wear including Bras, Panties, Sleepwear, Activewear, Shapewear, and other products including Beauty, Jewellery & Accessories (“Products”) to the users of the Van Elvina Platform (“User” or “Users” or “you” or “your”).

What is this Fees and Payments Policy?

This Fees and Payments Policy (“FPP Policy”), together with the Terms of Use, describes Van Elvina's accepted payment methods, and our policies and procedures in relation to acceptance of fees and payments towards the services offered through the Platform. Our primary object is to ensure that the Platform is user-friendly and equipped with secure transaction infrastructure to protect any financial information shared by the User.

Users are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave and stop using the Platform. By using, browsing, accessing, or purchasing from the Platform, you agree to be bound by the terms contained herein.

Fees and Payment Options

1. Van Elvina does not levy any fee for browsing the Platform. Van Elvina may in the future consider levying fees on the User for using the Platform as a whole, or for use of certain features of the Platform. In such an event, you agree to pay any such fees, as applicable. Van Elvina does not covenant or guarantee providing you with notice prior to enforcing such a levy of fees. Your continued usage of the Platform after such change in the fees will be considered to be your acceptance of such changes.

2. In order to ensure User convenience and secure payments, Van Elvina has partnered with Razorpay to process online payments. We offer the following payment channels:

• Unified Payments Interface (UPI) (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Credit & Debit Cards (Visa, Mastercard, RuPay, Diner's Club, and Maestro cards issued by major domestic banking institutions)
• Cash on Delivery (COD) (payable in cash at the time of delivery at serviceable pin codes)

We do not accept payments made through international debit/credit cards. Van Elvina reserves the right to add or delete payment options from the ones listed above without prior notice.

3. Accepting a User’s payment through the Payment Options is solely at Van Elvina’s discretion. Van Elvina reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to validate a User’s transaction, Van Elvina may request the User to submit a copy of proof of identity (such as PAN card), failing which, Van Elvina reserves the right to reject the payment.

4. While using the Payment Options, the User agrees to provide correct, complete, and accurate financial information such as card details or account details which may be securely stored by our third-party payment gateway provider (Razorpay) in compliance with standard PCI-DSS regulations. The User shall not use any payment instrument that is not lawfully owned or authorized for use by him/her. The User shall solely be responsible for the security and confidentiality of his/her financial credentials. Van Elvina disclaims all liabilities that may arise as a consequence of unauthorized use of the User’s financial details or identity.

5. Van Elvina shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:

• Lack of authorization for any transaction, including transactions carried out on promotional vouchers or codes.
• Exceeding of the transaction limits mutually agreed between the User and the issuing bank.
• Any payment failures or issues arising out of technical glitches occurring during a transaction.
• Declination of transaction for reasons beyond our control.

6. Van Elvina reserves the right to impose limits on the number of transactions a User may undertake over the Platform. Should the User exceed such limits, Van Elvina reserves the right to refuse to process such transactions. Van Elvina may refuse to process transactions from Users who have a suspicious or questionable transaction history. If Van Elvina is dissatisfied with the credibility of a User or the genuineness of a transaction, we reserve the right to reject the transaction, delay dispatch, or cancel the order. Van Elvina shall not be liable for any damage, interest, or claims resulting from our decision to cancel or delay processing a transaction.

7. All Products listed on the Platform include all applicable taxes (including GST). You are responsible for payment of all fees, costs, and charges associated with your purchase. While thorough processes of verification are carried out prior to publication, errors arising out of technical glitches or time lags are unavoidable. In the event of a pricing mismatch:

• If the actual MRP of the Product delivered is lower than the price published on the Platform, the User shall, within 2 (two) days of receipt, intimate us at support@vanelvina.com. Upon satisfaction of the claim, the difference amount shall be refunded to the User’s original payment source within 15 (fifteen) business days.
• If the actual MRP is higher than what was published, Van Elvina shall have the right to hold dispatch until the error is rectified and the User pays the difference. If the User refuses to pay the difference, the order will be cancelled and the amount refunded to the original payment source within 15 (fifteen) business days.

8. Van Elvina may, from time to time, contract with third-party payment service providers and aggregators to facilitate nodal account transfers in compliance with applicable Indian banking laws.

9. If you notice an unauthorized charge on your payment card or account for a purchase on the Platform, please verify if family members, friends, or colleagues carried out the transaction. If it remains unidentified, the User must report such unauthorized purchase to us at support@vanelvina.com within 2 (two) days from the transaction date to enable us to assist in investigations with our payment gateway partner.

10. If the payment for an order is subsequently invalidated or charged back, Van Elvina reserves the right to retrieve the due amount. The User shall, within 2 (two) days of receiving a written notice from Van Elvina, remit the due payment into our bank account. Failure to do so shall entitle Van Elvina to initiate civil and/or criminal legal action at the defaulting User's cost and peril.

11. Cash on Delivery (COD) Terms:
The Cash on Delivery option allows Users to make a cash-only payment to our delivery executive or logistic partner at the time of delivery. Currently, we offer a maximum order value of INR 10,000 (Indian Rupees Ten Thousand) under the COD option. Van Elvina reserves the right to withdraw COD availability for certain Products, high-value orders, or specific pin codes. Refunds for COD orders are initiated upon verification and will be processed via bank transfer / UPI to the account details provided by the User.